FAQs
About Our Art
Is the artwork hand painted?
No. Every piece is a high quality print made with UV resistant, fade resistant inks on premium gallery canvas (or fabric for Easy Build Frames). The surface is smooth and flat. Any texture or brush strokes you see in the photos are part of the printed image, not raised paint.
What is the difference between Canvas, Framed Canvas, Framed Print and Easy Build Frame?
Canvas: The print is stretched over a solid wood frame (gallery wrap). It arrives ready to hang, with no outer frame.
Framed Canvas: The same stretched canvas, set inside a floating outer frame in black, white or gold. There is no glass or plexiglass, so the canvas is fully exposed.
Framed Print: The print sits inside a wood frame behind a clear plexiglass cover. Not every design offers this option on the product page; contact us and we can send you a link.
Easy Build Frame: Our largest sizes (80 x 40 in and up). The artwork is printed on fabric and ships in parts with a frame you assemble in a few minutes, so oversized pieces can travel safely. Watch how it works.
What frame colours are available?
Framed Canvas and Framed Print pieces come in black, white or gold. You choose the colour on the product page.
Can I buy a frame for a canvas I already own?
We do not sell frames on their own. If you would like a framed version of a piece you bought from us, email contactus@clockcanvas.com and we will quote you an upgrade.
Will the colours match what I see on screen?
We work hard to match our photos, but every screen displays colour a little differently and printed canvas can look slightly softer than a bright backlit screen. If you are matching a specific paint colour or decor, email us before ordering and we will describe the tones in the piece. If it still is not right, your first exchange is free (see returns below).
Can I order just the print, rolled, to frame myself?
Rolled prints are not available on our website, but we can make one for you on request. Email contactus@clockcanvas.com with the design and size you want and we will send you a price.
Can I see the artwork in person or get a sample?
We are an online store and do not have a showroom or offer samples. Most product pages include close up photos and room photos, and we are happy to send videos or answer questions about any piece.
Sizes and Custom Orders
For 2, 3 and 5 panel sets, is the size for each panel or the whole set?
The size listed is for each panel. For example, a set of 3 at 24 x 36 in is three panels that are each 24 in wide by 36 in tall, or about 72 in wide when hung side by side (plus the small gap you leave between panels). Each panel is stretched on its own frame and ready to hang.
Which number is the width?
Sizes are listed width x height. A landscape piece is wider than it is tall, and a portrait piece is taller than it is wide.
Can I order a custom size?
Yes. Use the custom size request on any product page or email us the design and dimensions you need, and we will send you a price. A few things to know:
- If the shape is different from the original artwork (for example, a portrait design made landscape), part of the image may be cropped. We will confirm with you first.
- Very large sizes are made as Easy Build Frames so they ship safely.
- Custom sizes are produced in the same 1 to 3 business days as our standard pieces.
- Custom and personalized pieces are made just for you and are not eligible for a refund.
How do I choose the right size?
Measure your wall before ordering. A common guideline is for art above a sofa or bed to be about two thirds the width of the furniture. Too small is the most common reason customers exchange a piece, so if you are between two sizes, the larger one is usually the better choice.
Can I upload my own photo?
Yes. Visit our Create Your Own Canvas page. If you need a different shape or size than shown there, email us and we will help.
Hanging and Care
Does my artwork come ready to hang?
Yes. Canvas and Framed Canvas pieces arrive stretched on a wood frame with hanging hardware attached, ready to hang out of the box. Easy Build Frames need a few minutes of assembly.
How much does a piece weigh?
Our pieces are lightweight. As a guide, a 60 x 30 in Framed Canvas weighs about 13 to 15 lbs. Email us for the weight of a specific piece.
Can I hang it in a bathroom or outdoors?
Our artwork is made for indoor use and is not weatherproof, so we do not recommend hanging it outdoors, even in a covered area. A canvas is fine in a well ventilated bathroom, as long as it is kept away from direct water and steam, such as above a shower or tub.
Discounts and Pricing
Can I combine discount codes?
Only one discount code can be used per order, and codes cannot be combined with other promotions or sale pricing that is already applied at checkout.
I forgot to apply a discount code, what can I do?
Please contact us at contactus@clockcanvas.com, we can issue a refund to you for the discount amount.
I just bought something and now there is a new sale. Can I get the new price?
Yes. If the same item drops in price within 7 days of your purchase, email contactus@clockcanvas.com with your order number and we will refund the difference.
Is a text or discount I received really from Clock Canvas?
Our texts come from ClockCanvas and our links go to clockcanvas.com. We will never ask for your card details by text or email. If you are not sure about a message or offer, forward it to contactus@clockcanvas.com and we will confirm.
Do you have a rewards program?
Yes. See our Loyalty Program page for how to earn and redeem points.
Shipping
Where are you located?
We are an e-commerce store that ships our products worldwide. Our headquarters is located in Toronto, Canada. We do not have a physical store.
Where do you ship from?
Our products are made and shipped from our facilities in the USA, Canada, Mexico, United Kingdom, Spain and Australia.
Do you ship to my country?
We ship worldwide. Shipping times vary based on where you are located. Oversized pieces shipping outside the US and Canada may need a freight quote, and we will contact you before shipping if so.
How much does shipping cost?
Shipping cost depends on your country and on the size, weight and shipping method of your order. Your exact shipping cost is always shown at checkout before you pay.
How long does it take to get my order?
Processing: 1 to 3 business days.
Shipping: 3 to 7 business days.
Shipping times are approximate and depend on your location and your local carrier.
I did not get an order confirmation email.
Please check your spam or promotions folder first. If it is not there, email contactus@clockcanvas.com with your name and we will confirm your order. Please do not place the order again, as this can result in a duplicate order.
How do I track my order?
You will receive a tracking number by email once your order ships. You can also track it on our Track Orders page. Tracking can take 2 to 4 days to show information after your label is created.
Why isn't my tracking updating?
If your tracking is not showing information, please wait 2 to 4 days before trying again. If it shows information but is not updating, your package is in transit and will update at the next scan. If you have any issues with your tracking, please contact us at contactus@clockcanvas.com.
I only received one of many products, where are my other products?
We sometimes ship your order in separate packages to optimize delivery times and to meet weight restrictions. Please refer to your tracking codes to see when your other items are going to be delivered to you.
My tracking says my package is delivered but I didn't receive it.
Our shipping labels are created automatically and use the exact address you gave us. Please wait 1 to 2 days to see if your package shows up, and check your mailbox, front office, family members, neighbours and porch. If it still has not arrived, contact the carrier and email us at contactus@clockcanvas.com.
Who pays for customs duties and taxes?
Customs taxes and duties are set by your government. As per our Shipment Policy, the customer is responsible for paying customs duties and taxes.
I didn't collect my package from the post office and it's being returned to you.
Please contact us at contactus@clockcanvas.com. We can reissue your order for a shipping fee, or issue you a refund less the shipping fee we incurred.
Changes, Cancellations and Returns
Can I change or cancel my order?
Email us at contactus@clockcanvas.com as soon as possible after ordering. Because each piece is made to order, production often starts within 24 hours. We can change or cancel free of charge until your order goes into production; after that it cannot be cancelled. Orders with Express Shipping cannot be cancelled.
Can I change my address?
Email us at contactus@clockcanvas.com as soon as possible after ordering. We cannot change your address once your package is in transit.
What is your return policy?
- You can return your artwork within 180 days of delivery, unused and in its original packaging.
- Your first exchange is free. If the size or colours are not right, we will help you swap it.
- For refunds, return shipping is paid by the customer. Refunds are issued within 3 to 5 business days after we receive and inspect the return.
- Custom and personalized pieces are not eligible for a refund.
See our full Refund and Shipment Policy.
My piece is too small. Can I get a bigger size?
Yes. Email us your order number and the size you want, and we can upgrade you. You only pay the price difference.
How do I return my package?
Email contactus@clockcanvas.com with your order number. Our team will send you the return address and instructions. Please send us your return tracking number once shipped so we can process your refund quickly.
My product arrived damaged, what do I do?
We are sorry! Accidents rarely happen in shipping, but when they do we will make it right. Email contactus@clockcanvas.com within 7 days of delivery with photos or video of the damage, the shipping label and the packaging.
If you have any further questions, please contact us at contactus@clockcanvas.com.